Crazy time Privacy Policy — How Safe Is Your Information?
Crazy time places the highest priority on protecting the personal information of users in Bangladesh. The information you provide when registering on our platform is stored under strict security measures. This privacy policy explains in detail what types of information we collect, why we collect it, and how we use it. By using the platform, you are considered to have agreed to this policy. For any questions, please contact us directly.
Last updated: January 2025
What information do we collect and why?
What types of personal information are collected?
During registration, we collect your name, date of birth, email address, mobile number, and payment-related information. National ID or passport details may be requested for identity verification. When you log in to your account, device information, IP address, and browser type are collected automatically. Your activity on the platform, betting history, and transaction records are stored securely. This information is used solely to improve our services and ensure your safety. We do not collect any additional information without your consent.
How is the collected information used?
Your information is primarily used for account management, transaction processing, and providing customer support. Data may also be analyzed for fraud prevention and legal compliance. Information is used to deliver a personalized experience based on your preferences and habits. Anonymous statistics are generated to improve platform performance and security. Your explicit consent will be obtained before using your information for marketing purposes. We never sell your information to third parties.
What measures are taken to protect information?
All your information is secured with industry-standard SSL encryption technology. Our servers undergo regular security audits and firewalls are used to prevent unauthorized access. Only authorized personnel can access your information, and they are bound by confidentiality agreements. International standard PCI-DSS compliance is maintained for storing payment information. In the event of any data breach, we will promptly notify users and take the necessary steps. Our security measures are continuously updated.
What do I need to know about cookies and tracking technologies?
Cookies are used on our website and app to manage sessions, remember preferences, and ensure security. Cookies are small text files stored on your device that help improve the quality of our service. You can disable cookies at any time through your browser settings, though this may limit some functionality. We do not use third-party advertising tracking cookies. Only necessary cookies are active by default. If you would like to learn more about our cookie policy, please contact the support team.
Is information shared with third parties?
We do not sell, rent, or exchange your personal information to any third party. However, limited information may be shared with trusted partners for payment processing, fraud prevention, or legal obligations. Information may be provided to law enforcement agencies in response to lawful requests in accordance with applicable law. Any third parties working with us are contractually bound to uphold our privacy standards. If your information is transferred outside of Bangladesh, equivalent protection will be ensured. Contact us to learn more.
What rights do you have over your information?
You may request to view your personal information stored with us at any time. You can submit a request to customer support to correct any inaccurate or outdated information. You have the right to request deletion of your information under certain circumstances. You can opt out of marketing communications at any time. You also have the right to object to the processing of your data. To exercise these rights, write to us at [email protected] and we will respond within 30 days.