Have a question about crazy time?
Find clear and straightforward answers to the most frequently asked questions from players in Bangladesh. From opening an account to payments, betting rules, and app downloads — we are always ready to help.
What do you need help with?
Find the information you need quickly by browsing the sections below.
Account & Registration
Questions about opening a new account, verification, and login.
Deposits & Withdrawals
All questions related to bKash, Nagad, and bank transfers.
Betting & Gaming
Information on sports bets, casino games, and rules.
App & Technology
Mobile app installation, updates, and technical issues.
Most Frequently Asked Questions
Below you will find the most common questions from our players along with detailed answers.
To open an account at crazy time, you will need an active mobile number and a valid National ID (NID) or passport. The registration process is entirely online and takes only a few minutes to complete. You will need to set a strong password combining letters, numbers, and special characters. An OTP code will be sent to your registered mobile number for verification. Only Bangladeshi citizens aged 18 or above are eligible to register.
On the crazy time platform, deposits can be made via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳500 and the maximum limit is determined by your account type. For most payment methods, the balance is credited to your account instantly. We use advanced encryption technology to keep your personal information secure during transactions. If you experience any issues with a transaction, please contact our support team.
At crazy time, most withdrawal requests are processed within 24 hours. Withdrawals via bKash and Nagad are usually completed even faster, typically within 1 to 3 hours. Identity verification must be completed before your first withdrawal. The minimum withdrawal amount is ৳1,000 and a maximum limit applies based on your account level. VIP members enjoy priority fast withdrawals.
If you forget your password, click the "Forgot Password?" link on the login page. Then enter your registered mobile number and an OTP code will be sent to you. After verifying your identity with that code, you can set a new password. For security purposes, each OTP code is valid for only 10 minutes. If you experience any issues during the recovery process, please contact our support team directly.
Yes, the crazy time mobile app is built to be fully compatible for users in Bangladesh. The app runs smoothly on both Android and iOS operating systems. Its small file size makes it easy to install even on phones with limited storage. The mobile app offers all the features of live scores, in-play betting, and live casino — just like the desktop experience. For more details about the app, visit our App Page Visit.
In Sports Betting, you can place bets on the outcomes of various sports including cricket, football, tennis, and more, where skill and analysis play an important role. Casino games feature live dealers, slots, and card games where luck is the primary factor. On the crazy time platform, both types of gaming are accessible from the same account. To learn more about Sports Betting, Sports Page and about the Casino Casino Page See our. To ensure responsible play, Responsible Gaming Follow the guidelines.
To join the crazy time VIP program, you need to earn points through regular gaming activity. Once you reach a certain points threshold, you will automatically be upgraded to VIP status. VIP members enjoy exclusive cashback, faster withdrawals, and a dedicated account manager. Different VIP tiers come with different levels of benefits — the higher the tier, the more attractive the perks. To learn more about VIP benefits, visit our VIP Page Visit.
If you notice any unauthorized login or suspicious activity on your account, change your password immediately. Then notify our team by emailing us with the details so an investigation can begin promptly. Never share your password or OTP with anyone to keep your account secure. crazy time will never ask for your password over the phone or via message — any such contact may be fraudulent. For any security concerns, email us at [email protected].
Get Started in Just Three Steps
Joining crazy time and getting started is incredibly easy — you will be ready in just three simple steps.
Step 1: Register
Create a free account with your mobile number and the required details. The entire process takes just 2 minutes and is completely free.
Step 2: Make a Deposit
Easily add funds to your account via bKash, Nagad, or bank transfer. Deposits are instant and completely secure.
Step 3: Start Playing
Bet on your favorite sports or enjoy live casino. Hundreds of events are waiting for you every day on crazy time.
Still have questions?
If your question wasn't answered above, our support team is always here for you.
Contact via Email
For any questions or complaints, write to our support email. Our team generally responds with a detailed reply within 24 hours. For complex issues, we bring in a specialist team to find a resolution.
Support Hours
Our customer service team is active seven days a week, twenty-four hours a day. Support services are never closed, even on Eid or public holidays. Our goal is to respond quickly to any urgent issue.
Active 24/7